Furniture Home Delivery Logistics Checklist

Furniture Home Delivery Logistics Checklist

Demountable Concepts draws on over three decades of experience partnering with furniture retailers to create this home delivery checklist. It’s intended as a starting point for retailers looking to proactively improve delivery operations.

How to Craft the Perfect Furniture Home Delivery System

Furniture Home Delivery Challenges

No matter how your furniture gets to the customer - store to door - cross dock -  distribution center - 3PL - building the perfect home delivery system is mission critical. Each home delivery is the final leg of the customer journey and an opportunity to create positive emotions that will drive repeat and referral business.

Every furniture home delivery operation is unique, with its own set of challenges. Is yours struggling to keep up with sales? Need more time and space to prep furniture? Are damages eroding profits? Do you have redundant equipment or labor? Looking to expand, but new markets are too far from your warehouse? Are cross docks too expensive or a hassle to manage? Too few bay doors to load efficiently? Want better control of your final mile?

Define Your Goals

Converting bottlenecks and issues into costs will help you determine what to attack first to best improve the bottom line. For example: saving five hours of drive time per two person delivery team every day results in $7,448 in labor costs and 2,600 hours of labor a year that can be reallocated to making deliveries. If you make an average of three deliveries per five hour period the drive time you saved becomes 780 additional deliveries per year.

Current Needs

Begin with a logistics audit. Outline your existing operation and create a wish list of improvements from warehousing through details as small as what your delivery teams wear. This will help you establish a baseline of functions that need attention now and talking points that will help you build consensus with stakeholders as you move forward.

Future Needs

What are your plans for growth over the next five to ten years? Are you planning on expanding into new territories? Do you want to increase revenue per customer by offering more choices? Add premium white glove service? Want to advertise faster delivery windows than your competition? Need to make more delivery stops per day? It’s hard to predict the future, but a solid plan will yield greater success.

Facilities and Vendors

Streamlining your logistics will most likely involve analyzing facilities and vendors. Choosing new, or making sure you have the right vendors and facilities in place is as important as determining the right course of action. Before committing, be sure they'll be there when you need them and they are the best fit for your business. They should also have the desire and resources to grow with you.

The Perfect Furniture Home Delivery Checklist

Operations Wish List:

  • Expand into new markets
  • Alternate to cross docking
  • Reduce time spent loading
  • Load more at each dock door
  • More efficient use of labor
  • Cut equipment costs
  • Improve furniture prep operation
  • Equipment to improve loading
  • Optimize final mile

Delivery Wish List

  • More deliveries per day
  • Arrive earlier at first delivery
  • Efficient service in remote markets
  • Less windshield time for drivers
  • Reduce damage/manage returns better
  • Offer white glove service
  • Fresher delivery team
  • Improve customer home delivery experience
  • Equipment to improve unloading
  • Comply with “hours of service” requirements

Logistics Partner Questions

  • How long have you served the furniture industry?
  • Do you have any case studies I can read or watch?
  • Do you follow formalized core values?
  • What is your process from sales through implementation?
  • How do I know you’ll be in business ten years from now?
  • Will you work with the vendors I have in place?
  • Will I have a dedicated account manager?
  • What hours are your customer support team available?
  • Do you provide training?

Consider Adding a Warehouse on Wheels to Your Logistics System

As you look to proactively upgrade your furniture home delivery operation, Demountable truck bodies, a.k.a. Warehouse on Wheels should be part of your research. This lean and efficient system is designed to increase the number of deliveries possible per day, reduce the need for cross docks, and facilitate cost-effective expansion into new markets.

We would be happy to show you how our company and system check off the boxes on the checklist above.  Please call (844) 364-4021 or submit this form. Learn more by viewing our videos.

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Ready To Work Together?

We’re always on the hunt for ambitious projects that push the boundaries of how products are delivered. Our account reps eat, drink, and sleep logistics. They will be happy to have a conversation about how Demountables will benefit your operation.