Furniture Retailers Cut Overtime and Improve Delivery Service With Demountable Truck Bodies
“My drivers never got on the road before 10:00 a.m. Now they're out making deliveries by 8:30 a.m. Also, the number of loaders has been reduced from six to four.”
Nick Harz, Operations Manager
Carl Harz Furniture
Elmer, NJ
PROBLEM
Poor delivery service and warehouse overtime
- Loading for the next day could not begin until the trucks returned to the warehouse.
- Most loading was done on overtime at a higher labor rate.
- Drivers left the warehouse late because loading was often carried over into the next morning.
- Customer service suffered because Carl Harz could not meet delivery expectations.
SOLUTION
Implementing the Demountable Truck Body System
- Free-standing bodies at the warehouse can be loaded more carefully during normal business hours, eliminating warehouse overtime.
- Because loads are ready when drivers report to work, they are on the road much earlier. This has improved customer service and cut labor costs.
Overall warehouse costs have been reduced. Carl Harz can now load all the runs with four people, instead of six.
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